Refund & Return

Last Updated: August 2026

Refund & Return Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Products may be returned if:

Incorrect product received
Damaged during shipping
Manufacturing defect
Missing items
unused, unwashed, and returned with their original packaging, accessories, labels, and invoice

Return Window

Returns must be requested within 7 days of delivery. Refund timeline begins after the returned product successfully passes our quality inspection.

Non-Returnable Products

Returns cannot be accepted for:

Used products
Products damaged due to misuse
Products without original packaging
Clearance or final sale items (if applicable)

Return Process

To initiate a return:

Contact our support team.
Share your Order Number.
Provide photographs/videos if the item is damaged.
Our team will review the request.
If approved, return instructions will be shared.

Refund Process

Once the returned item is received and inspected:

Refunds are processed within 5–7 business days
Refunds are credited to the original payment method

Exchange Policy

Eligible products may be exchanged based on stock availability.

Damaged Products

Please report damaged or incorrect products within 48 hours of delivery with supporting images.

For hygiene and safety reasons, products that have been used or come into direct contact with food or infants may not be eligible for return unless they are defective, damaged, or incorrectly supplied.

Cancellation Policy

Orders may be cancelled before shipment. Once dispatched, cancellations are not possible. Once an order has been shipped, cancellation may not be possible; however, customers may request a return after delivery if the product is eligible under the Return Policy.

Contact Us

Email: contact@veraware.in

Phone: +91 9945347403

Address: VeraWare, No. 66, Long Ford Street, VGN Cosmopolis, Ambattur, Chennai – 600058, Tamil Nadu, India.

Website: www.veraware.in